Return Policy

RETURN POLICY:
Jewelry Trends NC has a 30 day return policy for new, undamaged items.
Simply initiate a return request through your account, and our friendly customer service team will give you our return instructions.

If you have any questions we are always here 7 days a week to speak with you about any item in our inventory, return or shipping questions, or for anything you may need to know concerning Jewelry Trends and its lines of merchandise.  Please just reach out to us for personalized one on one service. 
Thank You for considering Jewelry Trends for your Jewelry And gift needs!

-If for some reason you are not happy with your purchase, and need to return it, we offer a very fair and standard 30 day return policy with full credit back to your method of original payment for items that are returned to us in new condition, and are in their original box / packaging -just as we shipped the items to you.  All jewelry is shipped to you in new, and unused condition after being inspected twice for defects before packing in the gift box .  On the rare occasion that a manufacturer defect is received, please notify us within 5 days of receipt of your jewelry so we may review your order as a special case.  If you need to return a jewelry item within our 30 day policy it must still be in new, undamaged, unused condition for a full credit.  *Items that have visible scratches, are tarnished, or are damaged, or visibly worn in any way will not qualify for a full refund, and will be sent to our incident department where trained "QI", Quality Inspectors will review the condition of the returned jewelry and may allow a partial credit based on the extent of wear or damage. 

Additionally, tarnished, scratched, damaged, or visibly worn jewelry cannot be returned for a full refund.  Jewelry items in a customer’s possession for over 30 days are automatically considered a "used jewelry item", and therefore cannot be returned as such.

Please initiate a return through your account if you wish to send back your item(s) for credit.  Once we authorize your return you will receive a message with our return instructions which includes a label to affix to your return package.  After your return is authorized we must receive your returned items back to our warehouse in a timely fashion.  If your return request occurs on, or after the 20th day of the return cycle, your package must be postmarked within, and no more than 10 days after your return was authorized or you will risk having your item sent back to you, or only partial credit given and /or a restocking fee charged.  Your return shipping charge is not refundable in the case of unwanted items, unless there is a special case where it has been approved for other reasons.  Our policy is in place to ensure every customer is treated fairly and receives only new, perfect quality, unused items with no abuse of our policies.  We understand that some cases require special treatment, so please feel free to ask any questions concerning our products, shipping times or other concerns so you may have the best shopping experience possible.  Your inquiries will be personally handled within 1-24 hours by a professional team of customer service, and trained jewelry specialists working within Jewelry Trends NC in the US.  *You are not responsible for any damage that may occur due to mishandling by the shipping carrier.  Please notify us immediately, and maintain the original packing if you have a postal claim for damaged jewelry so we may help you with a replacement item.